Prequently asked questions

Do you ship to my country?

Sorry. At this time, we only ship to USA addresses.

How long does it take for me to receive my order?

We try to ship next day after payment is received. From ship date, it normally takes 3 to 5 days for delivery.

How do I create an account?

At the top menu, click on My Account. This will give you the opportunity to create an account.

How do I change my shipping address?

On the check out page, you can create a separate (new) shipping address.

How do I track the status of my order?

On the My Accounts page, click on orders. This will tell you the status of your orders.

Will you keep my credit card information on file?

We use the Shopify payment systems as our payment processor. This means that your credit card information is never seen by our staff and is never stored on our web site. Shopify collects the funds, subtracts their fees and pays us at some point in the future.

Do you charge sales tax?

We collect sales tax only to North Carolina residents. Our shop is small enough that we fall below the minimum requirements for other states.

Remember, we don’t charge sales tax, we only collect it as required!

Will my items come in one package?

All items purchased together will ship together.

What is your returns policy?

We accept returns within 14 days of purchase. Please notify us by e-mail and we will send return shipping information. You will be responsible for return shipping charges.

Quality Of Item?

Please note that all our pieces are either antique, vintage or rustic and for this reason they may show signs of age, distress and imperfections.
Our staff inspects and tries to describe as best as possible what they see.

What do I do if the package is visibly damaged or deteriorated when it arrives?

It is the responsibility of our customers to diligently check their packages upon delivery.

Prior to signing for the goods, any visible signs of damage or deterioration to the packaging must be reported, otherwise the goods will be deemed to have been delivered in good condition.

The package is insured by the carrier. Claims should be made to the carrier.
If damage or deterioration is visible, please: Notify the delivery officer prior to signing for the package. Ensure the delivery officer records a clear description of the damage, including photos where possible. Request your own copy of the damage description.

Sign for the package and contact us immediately for further resolution.

I received the wrong item

Notify us by E-mail on our Contact page. Give us information on what your received and what you expected to receive.

Where should I mail my authorized return?

Use our Contact page to send E-mail. We will respond ASAP with return shipping instructions..

How do I receive customer support?

Try the Customer Help page. If you can not find what you need, please send us and E-mail. You can do this from our Contact page.

What do I do if I entered an incorrect shipping address?

As long as the purchase has not been shipped, changes can be made on the Cart page.

Can I change or cancel an order after I've submitted it?

Yes… long as it has not been shipped. Go to the Cart page and make desired changes.

Can I pre-order an item that is sold out?

No. Once an item is sold out, chances are slim that we will ever have the same item again.

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